Demonstration & Education Coordinator - Holdrege

Integrity, Partnership, Trust, Commitment, Value and Quality: these core values are the foundation in which we conduct business daily and are lived by our employees.  Become the LandMark Difference and apply today!

Position Specifics:

Department:  Integrated Solutions/Service

Reports to:  Customer Support Manager 

Supervises:  None

Purpose:

Conduct trainings and demonstrations of precision ag equipment to the dealership staff and customers on all products with advanced technologies and integrated services, including new products enabled by John Deere FarmSight. Work with all dealership departments to support and sell products and services to customers by sharing expertise, training employees and customers on the products and / or services and their applications. Assist Customers in optimizing their products, utilizing the technology they own to get all the benefits from these products. The focus of these products and services will be to help the customer achieve more uptime, be more productive, more efficient, and overall, more profitable.
 

Responsibilities:

• Become the product expert on all pieces of equipment involving technology (AMS) (past, present or future) and /or services offered through the John Deere FarmSight initiative.

• Be able to make adjustments and recommendations to optimize the product.

• Be the product expert on non-equipment technologies that affect customers such as JD Link, Service ADVISOR Remote and future products.

• Execute John Deere FarmSight Solutions (Machine Optimization, Logistics Optimization and Agronomic Decision Support).

• Assist in the execution of all facets of the JD Link including insuring the correct setup and develop others in the dealership to perform the required tasks to maintain customer uptime.

• Assist in executing all aspects of the LandMark Uptime program in the JD Link package. Especially those related to customer training on the JD Link Website.

• Provide feedback regarding information related to meeting the needs of the customers in our AOR in relation to future integrated solutions product offerings.

• Promote integrated solutions products and services to customers.

• Assist in maintaining customer mailing lists related to integrated solutions products and customer clinics.

• Support and be knowledgeable on APEX and any future activation enhancements.

• Assist with transferring data to JD Crop Insurance Reporting from APEX as needed.

• Train customers and employees on the proper methods of transferring data and setup information from the office to the computer and vice versa.

• Possess an expert skill level in the use of DTAC, Service ADVISOR, and other programs to assist in problem resolution.

• Assist salesmen by training them to sell the correct product, make the right recommendations, provide customer training, customer follow-up, proper setup/operation, utilize the tools available to them, evaluate used AMS equipment correctly and achieve the correct margins on the products sold.

• Be able to assist and train the Sales Department to perform effective demonstrations of these products, and make sure demonstrations are being completed.

• Assist the service department by training all Service employees to understand all of the tools available to them to help diagnose issues and keep customers in the field, how to properly install, setup and operate all technology based products and proactively inform them of new solutions available.

• Proactively identify and contact customers requiring education on the products.

• Assist the Parts Department by training all Parts employees to understand all of the tools available to them to help customers get the right part. Also help familiarize the Parts employees with the products and their operation.

• Assist in helping managing the right AMS whole goods inventory via providing feedback for early order programs and sales estimations

• Assist the Parts Departments by recommending stocking/inventory requirements for solution enablement.

• Assist in the management of new and used equipment by making sure all pieces that are not sold or are for demo are returned to the Corporate Office for stock and reconditioning.

• Assist in the management of the Secured Base Station RTK Network ensuring all customers are entered in the right base stations correctly.

• Be one of the leads in developing and delivering the correct content at Customer Clinics, EXPOs and other shows / events.

• Attend applicable training events / seminars that will further develop your knowledge of the business.

• Continually provide training to employees internally on products, services and processes.

• Support the adoption of new technologies and product offerings.

• Support on-going AMS mainstreaming within the dealership

General Qualifications:

• Prior work experience in a similar field

• Ability to lead and work with others

• Extremely well organized

• Communicate well via email / voice / phone / text

• Ability to work flexible / extended hours during busy times

• Ability to speak and write effectively one-on-one and in groups

• Ability to present to groups and train others

• Ability to use standard desktop load applications such as Microsoft Office and internet functions

• High skill level with Excel spreadsheets 

• Understanding of technical information, ability to diagnosis issues and read schematics is preferred

• Understand electrical / electronic systems or ability to learn is preferred

• Bachelor Degree Preferred

• Familiar with John Deere AND competitive products

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the job duties, the employee must regularly lift and/or move 50 pounds and occasionally lift and/or move up to 75 pounds.  Prolonged periods of standing and/or sitting. Ability to reach, stoop, kneel, and bend as needed. Regular use of the telephone and e-mail for communication is essential. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions of this position.  Job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. 

LandMark is an Equal Employment Opportunity Employer promoted to a diverse workforce.