Service Clerk - Holdrege

Purpose:
Assist the service managers in maintaining accurate and on-time reports and records relative to the
service department’s operation within the dealership.
Responsibilities:
o Fields internal and external customer inquiries to the Service Department
o Opens repair orders as directed by the Service Manager/Shop Foreman and maintains control until
they are closed and invoiced
o Generates repair order previews for the service administrator and service managers
o Maintains the service library with current information (for example, files, bulletins, manuals, multi-
media, etc.) under the direct supervision of the Service Manager
o Maintains Service Department filing and records
o Updates customer profiles using equipment, hours, or other information from the customer work
orders
o Maintains accessories and supplies and prepares replacement orders
o May prepare Service Technician efficiency reports
o Manages communication between Service Managers and Service Administrator
o Maintains special tool inventory lists
o May manage attendance reports and make corrections accordingly; submit to the HR Manager for
payroll
Experience, Education, Skills and Knowledge:
o Basic knowledge of accounting practices
o Ability to use standard desktop load applications such as Microsoft Office and internet functions
o Knowledge of office procedures
o General understanding of mechanical/technical terms is preferred
o 4 year degree or equivalent experience